Creating and implementing written content for digital products to enhance user experience.

Created UX writing guidelines, standardizing Info Architecture & Microcopy to support user journey.

Created guidelines for writing effective errors message that would result in a higher percentage of UX experiences moving  forward toward their intended conclusion.

Fast tracking Chromebook education-sector users by creating helper text and integrating copy within Google’s Help Center for a complete self-help experience.

Mastering microcopy is the key to creating a great user experience for an app and thereby drive engagement. At Schwab as Content Designer/UX Writer I am often tasked with summing up complex topics in just a few words known as ‘microcopy’.